The Client acknowledges that he/ she has been informed of the nature, purpose, process, potential benefits, risks, and limitations of counselling and voluntarily consents to participate.
Counselling is a collaborative process focused on emotional and psychological well-being. The effectiveness of therapy depends on the Client’s active participation and engagement. It is not necessary that visible change will occur after just a few sessions. Progress varies from person to person based on individual readiness, circumstances, and consistency. No particular outcome or result is guaranteed. Progress is highly subjective and varies from person to person.
Counselling is not a substitute for psychiatric or medical treatment. Where necessary, referrals to qualified medical professionals may be made.
Holistic Mind Therapy does not provide emergency or crisis intervention services. In case of any emergency or immediate threat, the Client is advised to contact emergency services or call recognised helplines such as: MPower (BMC) : 1800-120-820050/ Aasra : +91–22-27546669/ Vandrevala Foundation - +91 9999 66555/ Kiran (Government of India) : 1800-599-0019
If a psychometric assessment is recommended, it will be conducted only with prior consent from the client or legal guardian and may be administered by a different professional.
Holistic Mind Therapy, its therapists, and employees are not responsible for any negative outcome experienced during or after the counselling process.
The number of sessions or counselling plan enrolled with Holistic Mind Therapy does not guarantee a specific outcome. Depending on the progress and clinical judgment, further sessions or additional counselling plans may be recommended to support the client’s goals.
Client consents to all forms of communication, including but not limited to phone calls, WhatsApp messages, emails, or text messages.
2. THERAPIST ALLOCATION
The Client will be assigned a psychologist independently, or a psychologist along with a supervisor, depending on clinical requirements and availability.
Holistic Mind Therapy reserves the right to assign, reassign, or change the psychologist/ supervisor at any point during the counselling plan without prior consent or intimation, while ensuring continuity of care. A change in therapist may occur due to clinical judgment, administrative needs, or therapist unavailability. In such cases, continuity of care will be ensured.
Therapists are available only during clinic working hours. Clients will not be provided with personal contact numbers or private contact information.
Case details may be internally shared among the team for supervision and quality of care.
3. SESSION SCHEDULING AND RESPONSIBILITY
Clients must provide at least 24 hours’ notice for cancellations or rescheduling a session. Failure to do so will result in the session being counted as utilised.
Missed sessions will not be extended or refunded.
If a client arrives late, the session will still end at the scheduled time. Missed time cannot be compensated or extended.
4. CLIENT CODE OF CONDUCT
Clients are expected to maintain professional boundaries and appropriate behaviour. Any form of harassment, abuse, or misconduct may result in termination of services without refund.
Clients cannot indulge in any romantic or sexual relationship with employees of Holistic Mind Therapy.
5. TERMINATION OF THERAPY
Therapy may be discontinued by Holistic Mind Therapy if a Client violates ethical boundaries, engages in disruptive behaviour, or fails to comply with treatment goals. Such decisions will be made on clinical and ethical grounds.
6. ONLINE SESSIONS AND TELE-COUNSELLING CONSENT
By choosing online counselling, the Client consents to the use of digital platforms. Clients availing online sessions must ensure privacy and a secure environment.
The Client agrees to ensure privacy during sessions and understands the risks of internet disruption and possible third-party breaches or cross-border data risks beyond the clinic’s control.
Cross-border sessions may be subject to the legal framework of the Client’s location, and Holistic Mind Therapy will not be liable for regulatory differences outside India.
7. CRISIS SITUATIONS AND LIMITATION OF LIABILITY
Holistic Mind Therapy is not a crisis intervention facility and does not provide 24/7 support.
Clients are strongly advised to seek immediate help through emergency services, crisis helplines, or hospitals if in distress.
Holistic Mind Therapy and its therapists shall not be held legally liable for self-inflicted harm, suicide, or crises that occur outside sessions or beyond the therapist’s reasonable control.
8. BOUNDARIES AND RELATIONSHIPS
The relationship between the Client and Holistic Mind Therapy is strictly professional. Any form of personal, social, romantic, or sexual relationship between the Client and the therapist, employees, counsellors or staff of Holistic Mind Therapy is strictly prohibited.
9. PAYMENT AND REFUND POLICY
All sessions are strictly on an advance payment basis. No session will be conducted without advance payment. Payments must be credited at least 2 (two) hours before the scheduled session; failing which, the session will be deemed cancelled.
No refund will be provided for counselling plans, sessions, intake sessions, or assessments under any circumstances. Holistic Mind Therapy shall also not be liable to pay any damages or compensation to any Client under any circumstances.
If Client wishes to cancel any counselling plan, he/ she will not be entitled to any refund. Once the payment has been made, whether or not Client avails the services, no refund would be provided.
10. DISPUTE RESOLUTION AND JURISDICTION
In the event of a dispute, the parties shall first attempt to resolve the matter amicably through discussion or mediation. If unresolved, the matter shall fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
